Lead designer in an agile squad on purchase journey UI/UX for Vodafone Business Broadband and Business SIM only plans utilising the existing and new Vodafone design systems. Work included delegating tasks to my assigned designer on hand to ensure we hit tight project timelines.

Working within the Enterprise and Government team as the primary UI/UX designer on TPG Telecom's "Frontier" web application, facilitating new feature implementation and modification. This legacy application is utilised by TPGT clients to manage telecommunications products and services for enterprise and government clients.

Designing new additions to the TPGT and Vodafone Business websites to support ongoing marketing campaigns.

Audited the Vodafone Business chatbot user experience, identifying friction points and proposing targeted UX changes that increased engaged chat sessions.

Refactored the amaysim mobile app’s UI/UX for use in web browsers. This included redesigning the apps navigation patterns and aiding in achieving feature parity between the two platforms.

Worked across multiple teams in all stages of the product design process including user research, product scoping, UX + wireframing, design systems and UI.

Primary contributions were on design systems and product design for Vocal Media (web and app) and Reckon Accounting Software (web). Additional contributions to clients such as Blackmores, Maquarie Bank and Queensland Health in the research, scoping and UX project stages.

Designed and oversaw the communication and production (end-to-end) of multiple app and web projects for small start-up level clients ranging from e-commerce to fitness.

Work included running project kickoff sessions in-house with clients, project communication, UX, UI web design and light project management for the design side of development phases. Due to all clients being within the start-up space, most work done is discovery and design without moving to development and public deployment.

Additionally, oversaw and guided the work of interns and junior designers, providing feedback during design reviews before work was presented to clients, ensuring quality and alignment with project goals.

Worked alongside the Senior UI Designer on wireframes, UI design, photo retouching, digital ad unit design and pitch deck preparations.

Designed and produced interactive eLearning content.

Managed the company website via WordPress, creating and updating sales and support-focused pages.

Delivered in-person corporate software training and provided over-the-phone technical support for eLearning platforms including Lectora, Gomo, and CenarioVR.